Refund and after-sales policy
Privacy Policy
Regional policy
Defective on arrival
If the product is broken or has problems, please don't hesitate to contact us. There is no time limit
Non-wooden parts: If any non-wooden parts are damaged or lost upon arrival, just provide the photos of the damaged parts and we will send them again free of charge
2. Wooden parts:
2.1 A small number of parts damaged: If 1-3 parts are damaged upon arrival and the shape of the parts is simple, just provide the photo or number of the damaged parts. We will provide the 1: 1 drawing of the parts for your manual repair
2.2 Parts Damage: If more than 3 parts are damaged when they arrive, just provide the photos or numbers of the damaged parts and we will send them back for you free of charge
2.3 Serious shipping damage: If the package is obviously damaged when it arrives, just provide a photo and we will mail a new package for you The above clauses only apply to the situation on arrival Please don't worry if the parts are damaged during the customer's production. Please contact us. We will also provide you with new parts, but the customer needs to bear the transportation cost and a small amount of cost
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data and to correctly use the data we collect. For example, access to your personal data is strictly limited to our data controller, data processor, data protection officer who needs access to such data to perform their assigned job duties. We have built up a recovery system to prevent your data from destruction, loss, alteration, unauthorized disclosure caused by automatic technology.
It is important that you take precautions to protect against unauthorized access to your account credentials, and computer or other devices. “personal data breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. If you notice such kind of personal data breach, please immediately contact us.
Our retail services are not included in the UK, Germany, Switzerland, Austria. If you are in the above countries please contact your local TonyRay kits distributor and you will enjoy the good service and good price.
Our Distributors in the UK, Germany, Switzerland, Austria:
Steve Webb Models ( ServoShop) www.servoshop.co.uk +44 (0) 1928 735252 mailbox:sales@servoshop.co.uk
Your Day Mate GMBH www.slowflyer-bausaetze.de (+49) 17676052254 mailbox: business@yourdaymate.com
Pichler Modellbau GMBH www.pichler.de (+49) 87215082660 mailbox:mail@pichler.de
14 days dislike products
Because our products are customized products and there is no overseas warehouse The 14-day refund and return policy is not supported. Thank you very much for your understanding
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